|
|
>Apartment
Life >Utilities
>How to turn on Utilities/Phone/Cable
How
To Turn On Utilities / Phone / Cable
After you set up your
utilities be sure to look for every bill each month. If you do not get a
utility, phone or cable bill and it has been well over a month, be sure to
call the company! Utility, phone and cable companies often make mistakes.
They may have forgotten to send you a bill. If so, your utility, phone or
cable will be shut off until you pay the bill (even if you never received
one in the mail). See Utilities
/ Phone / Cable Has Been Shut Off
How To Turn On My:
Utilities
(water, electricity, gas)
Phone
Cable
UTILITIES
Water:
The only water company in Lexington is the Kentucky-American Water Company. If you would like to know how much your monthly bill
might cost, you can call them and ask them about their rates.
Kentucky-American
Water Company
2300 Richmond Rd
Customer Service
268-6300
Emergency (24 hours)
269-2395
How To Initiate Your Service:
- Call
268-6300 and tell the operator that you would like to get your water
turned on.
- The
operator will ask you some information, such as your name, address, if
you would like to sign up for any special services, etc. The operator
can explain any of these service options to you. Be sure to ASK any
questions you might have, including how much services might COST (you
do not want to end up accidentally signing up for a service that you
don’t want to pay for).
Electricity:
The only electric company in Lexington is the Kentucky Utilities
Company (KU). If you would like to know how much your
monthly bill might cost, you can call them and ask them about their rates.
Kentucky Utilities
Company (KU)
One Quality Street
Customer Service (24 hours)
255-0394
How To Initiate Your Service:
- Call
255-0394 and tell the operator that you would like to get your
electricity turned on.
- The
operator will ask you some information, such as your name, address, if
you would like to sign up for any special services, etc. The operator
can explain any of these service options to you. Be sure to ASK any
questions you might have, including how much services might COST (you
do not want to end up accidentally signing up for a service that you
don’t want to pay for).
Gas:
The only gas company in KY is Columbia Gas of Kentucky Inc. If you would like to know how much your monthly
bill might cost, you can call them and ask them about their rates. Be sure
to check under Resources/Services From Gas Co.
for alternate billing options.
Columbia
Gas of Kentucky Inc
2001 Mercer Rd.
Customer Service:
8am – 5pm
Monday – Friday
Turning the gas on and off, billing, etc
288-0200
Emergency Services (24 hours)
288-0205
How To Initiate Your Service:
- Call
288-0200 and tell the operator that you would like to get your gas
turned on.
- The
operator will ask you some information, such as your name, address, if
you would like to sign up for any alternate billing plans or services
(look under Resources/Service From Gas Co
for a list), etc. The operator can explain any of these plans and
service options to you. Be sure to ASK any questions you might have,
including how much services might COST (you do not want to end up
accidentally signing up for a service that you don’t want to pay
for).
- You
will NOT have to pay an installation fee.
PHONE
The only local phone service in Lexington is
Alltel.
If you would like to know how much your monthly bill might cost, you can
call them and ask them about their rates.
Customer Service and
Billing
1-800-347-1991
Repairs
1-800-782-6206
How To Initiate Your Service:
- Call
1-800-347-1991 and tell the operator that you need to get an account.
- The
operator will ask you some information, such as your address, how you
want your name to appear in the directory, what phone services you
want (e.g. call waiting, caller id), etc. The operator can explain all
of these phone service options to you. Be sure to ASK any questions
you might have about any phone services, including how much the
service COSTS (you do not want to end up accidentally signing up for a
phone service that you don’t want to pay for).
- The
operator will ask you if you want to sign up for a long distance
company. You cannot make long distance phone calls (unless you have a
pre-paid phone card) on your phone number unless you sign up for a
long distance service. You can tell the operator which service you
want and he/she will complete the hook-up for you.
- Many
companies also have INTERNET hook-ups.
- Before
picking a long distance company, you should call each one and ask
about their rates. This way you can pick the least expensive option
that fits your needs. Look in the phone book under “Telephone” for a list
of long-distance companies (e.g. AT&T, Sprint, etc).
- You
will have to pay an installation fee for getting your phone hooked up.
This fee will appear on your first phone bill. (Ask the operator how
much the fee costs.)
- You
may need to put a deposit down on your service, but you will get this
back when you are finished using the phone company (as long as you
don’t owe money to Alltel).
CABLE
The only cable service in
Lexington is Insight Communications.
If you would like to know how much your monthly bill might cost, you can
call them and ask them about their rates.
Insight
Communications
(In the Woodhill Shopping
Center)
New Circle Road
268-1134
How To Initiate Your Service:
- The
operator will ask you some information, such as your name, address,
which cable plan you would like to sign up for (e.g. basic cable, HBO,
etc.). The operator can explain any of these options to you. Be sure
to ASK any questions you might have, including how much each plan
COSTS (you do not want to end up accidentally signing up for a service
that you don’t want to pay for).
- You
will have to pay an installation fee that will show up on your first
bill.
|
